The general gist is that most people treat word processors like a typewriter instead of using the software features to automate a lot of the styles they would be attempting using manual formatting. Having recently come off of writing a 70 page technical document, some of these techniques are so dead-on. Although I feel that “How to turn off auto-format” should be the first point, since that feature alone causes the greatest number of headaches when writing documentation that is going to contain code examples.
General Disarray » Blog Archive » Ten things every Microsoft Word user should know

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